Help & FAQs

Orders can be placed directly through our website. Simply select the items you want, add them to your cart, and follow the instructions through checkout to complete your payment. Once submitted, your order will be processed. If you encounter any issues or prefer to place your order by phone, please call us at 866-446-9280.

Yes! You can place an order by calling us at 866-446-9280. Our customer service team is happy to assist you with your purchase.

We will do our best to accommodate changes; however, once an item has been shipped, the order can no longer be modified. If you need to make a change, please contact us as soon as possible at 866-446-9280.

Promo codes can be entered directly on our website during checkout. Iowa80 gift cards must be redeemed by calling our customer service team at 866-446-9280.

We accept all major credit cards, as well as PayPal and Shop Pay.

Yes, sales tax is applied based on the shipping address of your order. The tax rate is calculated automatically during checkout according to the local regulations for your shipping location. Orders shipped outside taxable regions may not incur sales tax.

Yes! If you qualify for tax exemption, you can set up a tax-exempt account by contacting our customer service team. Call us at 866-446-9280 or email Customer.Service@iowa80group.com, and a representative will assist you with the process.

Yes, we have a printed
catalog. Our catalog shows a curated collection of our most popular
accessories. You will find a more complete collection of the accessories we
offer on our website.

Yes, we occasionally offer
discounts. Our promotions include product sales, discount codes, and other
deals. We periodically have monthly sales, flash sales, and holiday or other
special promotions. We promote these discounts on our website, through emails
and on social media.

Yes! Most products can be installed at our three TA locations, Joplin, Kenly, and Walcott. For installation questions, please contact the service center.

Simply measure the size of your lug nut using a socket wrench. The size marked on the wrench corresponds to the lug nut cover size that will fit. Keep in mind that lug nut covers come in both standard and metric sizes. Most wheels use 33 mm lug nut covers, while most stud-pilot wheels use 1-1/2" lug nut covers. Thread-on nut covers require a minimum of 1/2" of stud thread to hold them on properly.

Yes, we can ship internationally. International orders must be placed by calling our Customer Service team at 866-446-9280.

On average, in-stock items in our warehouse are shipped within two business days. Items that are shipping directly from the manufacturer, out of stock, or made-to-order may take longer. In such cases, we will notify you of any delays. Transit time depends on the shipping destination. Some of the items are made-to-order or require a special stock order, which can take additional time.

Shipping costs depend on the destination, as well as the weight and size of the package. To get an accurate shipping quote, add your items to the cart and proceed to check out with your delivery address. Freight items may have a temporary shipping cost estimate, which will be finalized once your order is processed.

Yes! Expedited shipping is available on qualifying items. At checkout, you can select your preferred expedited shipping option. If your item cannot be shipped via expedited methods after checkout, we will notify you.

Yes, freight can be delivered to rural addresses. However, freight carriers may charge extra for residential deliveries that require a lift gate. Shipping to a commercial address is generally more cost-effective.

We accept returns within 60 days of delivery. Items must be in new, resalable condition to receive credit. Some returns may be subject to a restocking fee, which can vary, especially for items shipped directly from the manufacturer.

The return process can take up to two weeks for inspection. Once the return is approved, the credit will be issued. Posting times may vary depending on your financial institution.

Yes, some of the items may be subject to a restocking fee, which can vary depending on the item or if it is shipped directly from the manufacturer.

To start a return, please contact us by phone at 866-446-9280 or email at customer.service@iowa80group.com. Please note that we do not offer exchanges, all returns are processed as refunds or gift cards (if applicable).

Customers are responsible for the cost of return shipping unless the return is due to an error on our part. If we are at fault, we will provide a prepaid return label.

Most products include a manufacturer’s warranty, though coverage can vary depending on the vendor. For specific warranty details, please call us at 866-446-9280 or contact our customer service email customer.service@iowa80group.com.

If an item arrives damaged or defective, please report it immediately and take photos to support a delivery or warranty claim. If the item was shipped via freight, inspect it carefully and note any damage on the delivery receipt before signing. You can start the warranty or claims process by contacting us by phone at 866-446-9280 or by email at customer.service@iowa80group.com.

You can contact our customer service representatives by phone call, email, or live chat during business hours.
◦ Phone: 866-446-9280
◦ Email: customer.service@Iowa80group.com

• Monday - Friday 8am - 8pm central time
• Saturday 9am - 5pm central time
• Sunday closed
• We are closed for major U.S. Holidays

Yes! We are happy to assist with custom orders. Many of our manufacturers offer customization options for their parts. Please contact our customer service team at 866-446-9280 or customer.service@iowa80group.com to discuss your specific needs.